본문 바로가기 대메뉴 바로가기

Seoul Metro Line9

About Company About Company

Quality Management

Quality Management VISION

We focus on not only quality control regarding maintenance of train service but also differentiated customer service
and comfortable space from the ‘customer-oriented’ viewpoint.

Reinforcement of safety control
  • Reliable and safety train service
  • Safety control of workplace
  • Reinforcement of emergency MGMT
Impressive Customer service
  • Setting up customer-oniented metro environment
  • Installation of user-friendly facility
  • Reinforcement of customer communication
Reinforcement company capability
  • Stabilized labor-MGMT relations
  • Improvement of employee capablity
  • Establishment of performance measurement system
Faster and Safer, ‘Citizen's foot, Line No.9

Customer Care Center

We operate customer care center for improvement of customer inconvenience and curiosity relief. We operate customer care center for improvement of customer inconvenience and curiosity relief.

Customer Care Center

Lost and Found Center

Operation time

06:00~24:00 (23:00 on Saturday and holiday)

Location

Dongjak station

Lost and Found Procedure

STEP 1
Acquisition
  • Posting lost property on internet homepage with photo in real time by CSO
  • Everyon can check lost property on internaet homepage
STEP 2
Transfer
  • Transfer to owner in the station directly (in case of being able to identify owner)
  • Transfer to Lost and Found Center (in case of not being able to identify owner)
    • Posting lost property on internet homepage for 5 days under the law of lost property and regulation of Line No.9
    • Perishable property such as food is discarded
STEP 3
Handling
  • Lost property without owner is transferred to Dongjak Police Station

    Under the law of lost property and regulation of Line No.9

  • Lost property transferred to police station is put up for public sale

Reinforcement of Safety Control

When emergency situation occurs, OCC, Headquarter and all field staff can share the information about the situation through TRS system. We can control any emergency situation under the ‘Line No.9 SOP’

Occurrence of Emergency situation
CSO
Alarm system
Maintenance staff
Customer Care Center
119, Police Station, Related Organization
OCC
Sharing information
CSO
Security Officer
Maintenance Staff

4 step Prevention activity for on the job accident

  • 01
    Preliminar inspection
    • Preliminary inspection for site
    • Safety traning for employee
  • 02
    Inspection before Work
    • Examination of working plan
    • Danger predication traning
  • 03
    Site inspection
    • Pre-review for unsafe factor
    • Ordinary check for compliance with safety regulation
  • 04
    Evaluation
    • Implementation for Zero-Accident Cam-paign
    • Further traning of pre-vention for on the job accident

MGMT of disaster plan : Heavy snow and rain etc

Countermeasure of disaster and emergency situation Continuous training and inspection
Disaster Plan
  • Seasonal Plane
  • Earthquake counter-measure manual
  • Lightning prevention manual
Emergency manual
  • Emergency plan
  • Emergency manual
Risk MGMT manual
  • Conflagration manual
  • Conflagration counter-measure manual
Anti-terrorism plan
  • Countemeasure plan of anti-terrorism

Quality and Performance MGMT system

We also set up SQI(Service Quality Indicator) goal such as critical goals regarding customer satisfaction, safety management, company capability and environment.

STEP 1
Set up Performance evaluation plan for year
  • Confirm the strategy, etc.
  • Coordinate with the related tearms about SQI and target, set up the plan.
STEP 2
Evaluation/Analysis/Report
  • Evaluation in accordance to SQI evaluation team
  • Regular report to directors meeting and CEO Share the performance analysis and improving plan
STEP 3
Final Report
  • Verify annual performance evaluation results
  • Application of performance evaluation results
  • Feedback form performance evaluation results
    • SQI targets of next year