We focus on not only quality control regarding maintenance of train service but also differentiated customer service
and comfortable space from the ‘customer-oriented’ viewpoint.
- Reliable and safety train service
- Safety control of workplace
- Reinforcement of emergency MGMT
- Setting up customer-oniented metro environment
- Installation of user-friendly facility
- Reinforcement of customer communication
- Stabilized labor-MGMT relations
- Improvement of employee capablity
- Establishment of performance measurement system
Customer Care Center
We operate customer care center for improvement of customer inconvenience and curiosity relief. We operate customer care center for improvement of customer inconvenience and curiosity relief.
Lost and Found Center
06:00~24:00 (23:00 on Saturday and holiday)
Dongjak station
Lost and Found Procedure
- Posting lost property on internet homepage with photo in real time by CSO
- Everyon can check lost property on internaet homepage
- Transfer to owner in the station directly (in case of being able to identify owner)
- Transfer to Lost and Found Center (in case of not being able to identify owner)
- Posting lost property on internet homepage for 5 days under the law of lost property and regulation of Line No.9
- Perishable property such as food is discarded
- Lost property without owner is transferred to Dongjak Police Station
Under the law of lost property and regulation of Line No.9
- Lost property transferred to police station is put up for public sale
Reinforcement of Safety Control
When emergency situation occurs, OCC, Headquarter and all field staff can share the information about the situation through TRS system. We can control any emergency situation under the ‘Line No.9 SOP’
4 step Prevention activity for on the job accident
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01Preliminar inspection
- Preliminary inspection for site
- Safety traning for employee
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02Inspection before Work
- Examination of working plan
- Danger predication traning
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03Site inspection
- Pre-review for unsafe factor
- Ordinary check for compliance with safety regulation
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04Evaluation
- Implementation for Zero-Accident Cam-paign
- Further traning of pre-vention for on the job accident
MGMT of disaster plan : Heavy snow and rain etc
- Seasonal Plane
- Earthquake counter-measure manual
- Lightning prevention manual
- Emergency plan
- Emergency manual
- Conflagration manual
- Conflagration counter-measure manual
- Countemeasure plan of anti-terrorism
Quality and Performance MGMT system
We also set up SQI(Service Quality Indicator) goal such as critical goals regarding customer satisfaction, safety management, company capability and environment.
- Confirm the strategy, etc.
- Coordinate with the related tearms about SQI and target, set up the plan.
- Evaluation in accordance to SQI evaluation team
- Regular report to directors meeting and CEO Share the performance analysis and improving plan
- Verify annual performance evaluation results
- Application of performance evaluation results
- Feedback form performance evaluation results
- SQI targets of next year